Case Studies
27 November 2025 NHS use KAI to improve communication skills and patient experience in busy Primary Care setting
Our client is a busy GP practice with over 100 staff serving 30,000 patients. GP’s and receptionists must communicate effectively with patients, relatives and other healthcare workers. All staff are often required to undertake a wide range of challenging conversations, which can significantly impact patient satisfaction, outcomes and lead to complaints.
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27 November 2025 Case study NetKonnector analysis and training for Junior Doctors doubles patient experience
Poor communication can impact patient experience and outcomes. This can significantly challenge Foundation Doctors at the start of their careers. Support was needed to improve clinicians communication style
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27 November 2025 Top 5 Global Pharma optimises Medical Liaison Interactions pre and post new respiratory launch
Top 5 Global Pharma Company launching new respiratory drug. MSL team deployed to capture early market feedback from Key opinion leaders and build relationships.
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27 November 2025 Top 5 Global Pharma Coaches the Coaches
Top 5 Global Pharma had a team of First Line Leaders who managed virtual coaching conversations with their own teams of Sales Representatives. There was a need to develop their Leaders’ coaching skills, aligned to their internal framework due to significant variability that existed in the organisation across teams in the US and globally.
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27 November 2025 Top 10 Global Pharma optimises Vaccine Sales Effectiveness in Season
Vaccine team have had a flat sales line for last 3 years. Organisation wanted an objective analysis of real sales conversations in person, phone and virtual conversations to improve capability and skills of team ahead of the current season.
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