Case study NetKonnector analysis and training for Junior Doctors doubles patient experience

Challenge

Poor communication can impact patient experience and outcomes. This can significantly challenge Foundation Doctors at the start of their careers. Support was needed to improve clinicians communication style.

Approach

In a simulated Breaking bad news scenario, KAI analyzed the conversation and gave individual objective feedback to each doctor before a group training session. The exercise was repeated with further analysis.

I think this could be very useful as mandatory for all foundation doctors, perhaps in the middle of training, especially regarding dissociation and remembering to actively empathize"

Foundation Dr FY2

+52%

Increase in Netkonnector™ score

Results

Across the cohort, the points of connections were doubled and the points of disconnection were halved. Furthermore, the patient experience score went up for every clinician.