Our client is a busy GP practice with over 100 staff serving 30,000 patients. GP’s and receptionists must communicate effectively with patients, relatives and other healthcare workers. All staff are often required to undertake a wide range of challenging conversations, which can significantly impact patient satisfaction, outcomes and lead to complaints.
Top 5 Global Pharma had a team of First Line Leaders who managed virtual coaching conversations with their own teams of Sales Representatives. There was a need to develop their Leaders’ coaching skills, aligned to their internal framework due to significant variability that existed in the organisation across teams in the US and globally.
Vaccine team have had a flat sales line for last 3 years. Organisation wanted an objective analysis of real sales conversations in person, phone and virtual conversations to improve capability and skills of team ahead of the current season.
Surface-level analytics aren’t enough to drive pharma success. Discover how emotional intelligence and sentiment analysis transform HCP engagement into measurable ROI, turning insights into action, reducing risk, and unlocking true blockbuster potential.
KAI Conversations, the leading conversation intelligence platform for the life sciences industry, today announced the appointment of Paula Dias Figueiredo 🔷 as a Board Advisor. With over 20 years of experience advising C-level executives at Forrester and a strong track record in scaling MedTech, AI, and digital health companies, Paula's expertise will be invaluable in guiding KAI Conversations' growth and strategic direction.
KAI Conversations, the global leader in AI conversation intelligence for life sciences, today unveiled NetKonnector™, a revolutionary platform that measures and improves the quality of every rep-HCP interaction.
KAI Conversations, the leading conversation intelligence platform for the life sciences industry, today announced the appointment of Dr Rina Newton as a Board Advisor. This strategic addition underscores KAI Conversations' commitment to providing innovative and compliant solutions that enhance Healthcare Professional (HCP) engagement.
In the pharmaceutical industry, the stakes are sky-high. Developing a new treatment takes years of research and hundreds of millions of dollars. But even after clearing the rigorous hurdles of R&D and regulatory approval, there’s another critical challenge: ensuring that doctors understand the full benefits of the treatment so they can use it to its maximum potential. Effective communication isn’t just a nice-to-have—it’s a must.
Let’s get one thing straight: if we treated athletes the way we treat our pharmaceutical field reps, we’d never see a winning season. Imagine a coach only checking in with a player once every six weeks, basing their entire performance assessment on that one game. Ridiculous, right? Yet, this is exactly what happens with field reps in the pharmaceutical industry.
They say, "Show me a good manager, and I'll show you a great team." In the high-stakes world of pharmaceutical field forces—both medical and commercial—this couldn’t be truer. But let’s be real for a second: if managers are the key to high-performing teams, who’s coaching the coaches? And how can we ensure that the coaching they receive is as effective as the coaching they give?
In the fast-evolving landscape of the pharmaceutical and healthcare industries, the buzz around "conversational intelligence” is not just hot air. It's the real deal, and here's why. This isn't about teaching machines to pass the Turing Test over a cup of coffee. No, conversational intelligence (CI) is leveraging sophisticated AI to analyze, understand, and derive meaningful insights from human conversations. And no, it doesn't mean your Alexa will now whisper pharmaceutical secrets in the dead of night. It's far more useful and less creepy.
KAI was born from a simple idea: better conversations create better outcomes. Founded in 2019, KAI uses AI to unlock hidden human insights, combining speech, text, and visual emotion analysis, to transform healthcare communication, improve patient outcomes, and make advanced intelligence accessible for all.
For a business that helps people to become more emotionally intelligent It’s not surprising its another emotional day. As KAI celebrates its 3rd Birthday, we reflect on the KAI journey and what it has taken to make an AI start up like ours ready for scale up. (hint: a lot of hard work and a little bit of good fortune!).
Pharma’s AI strategies risk falling short without deeper insight. Learn how moving beyond surface analytics with confidence and sentiment intelligence closes the critical gap, transforming HCP engagement into a competitive advantage and measurable commercial impact.
Discover how applying a “Top Gun” mindset to pharma sales and marketing can transform performance. Learn how KAI, an AI-powered approach, helps teams accelerate their OODA cycle, turning scattered insights into actionable strategies, improving campaign impact, and giving you the competitive edge for successful launches.
