In today's fast-paced world, the ability to communicate effectively is paramount.
Our extensive analysis on tens of thousands of interactions within global pharmaceutical companies and the NHS indicates that having more connection leads to better outcomes.
We call this innovative approach NetKonnectorTM.
We measure the quality of your conversation.n. The ability to review this regularly helps drive positive behavior change and accelerate improvement.
KAI analyzes the following key elements that drive behavioral change in every conversation.
We help you understand the patterns in your own KonversationDNA, how close you are to optimal delivery and how to identify and fix the odd faulty gene!
What was said
How it was delivered
How it was recieved
Outcomes achieved
Poor communication can impact patient experience and outcomes. This can significantly challenge foundation doctors at the start of their careers.
In a simulated breaking bad news scenario, KAI analyzed the conversation and gave individual objective feedback to each doctor before a group training session. The exercise was repeated with further analysis.
Across the cohort, the points of connection were doubled and the points of disconnection were halved. Furthermore, the patient experience score went up for every clinician. High NetKonnectorTM score correlates to better patient experience.
KAI Conversations Platform is Cyber Essentials Plus, IASME GDPR and DSP Certified.
Our operations are certified to ISO 9001, 14001 and 27001 standards. Our code is managed through a documented software development lifecycle.
Application architecture and implementation follow OWASP guidelines. Access and security is rigorously monitored, and we conduct regular penetration testing.
Data is encrypted at rest and in transit with TLS 1.2. No personally identifiable data is stored on the platform.
Role based controlled access with minimum access & complex dual factor password authentication. Separation of development and production data.
We have separation of development, test and production environments and data.
AWS hosting with extensive security certification including ISO 27001 and SOC II.
Seamless Secure file transfer direct from Zoom/Teams and client applications.
DPIA is in place and only minor amendments to Privacy Policy to enable 3rd party processing by KAI. Available on request.
AI bias is constantly evaluated and has been approved through a number of global AI bias Committees.
