KAI is the first conversation intelligence platform that combines acoustic and text with facial emotion AI to reveal hidden human insights
Identifying the components that make a conversation up is much harder and more nuanced. Just like every person, every conversation has a unique DNA. KAI helps you determine the bestKonversationDNATM that delivers emotional connection and the best outcomes.
Like every human, every conversation is unique.
And yet its DNA has key elements that have to be there for success and these occur in an optimal sequence. We call this KonversationDNATM. Our analysis looks at the sequence of key stages of the conversation model:
SPIN for Selling;
GROW for Coaching,
SEM for Medical Exchange,
SPIKES for Patients.
This data gives me information that I was blown away by. The conversational DNA of this conversation told me whether I was engaged, whether I was connecting, whether my voice was right, whether the words I was using disengaged the individual, how they were responding, the emotions they experienced.
Are you interested in knowing how good you or your team's Conversation CRAFT is? Uncover the secrets of conversation in our whitepaper.
...on a human and professional level.
Understanding the reality of the other party's situation; uncovering their needs, challenges, and priorities early on.
...interest from your communication partner.
All conversations have an optimal shape - sometimes known as a sales or conversation model.
...built through the conversation leaves the customer/coachee/patient with positive feelings and clear next steps.
Are you interested in knowing how good you or your team's Conversation CRAFT is? Uncover the secrets of conversation in our whitepaper.
...on a human and professional level.
Understanding the reality of the other party's situation; uncovering their needs, challenges, and priorities early on.
...interest from your communication partner.
All conversations have an optimal shape - sometimes known as a sales or conversation model.
...built through the conversation leaves the customer/coachee/patient with positive feelings and clear next steps.